Frequently Asked Questions

Is there a Discord server for JJWKB?

Yes. You will get the most up-to-date and accurate information regarding sales, limited runs, future projects, etc. in the Discord server. Here is an invitation link to join.

How can I purchase a keyboard? Will keyboards restock?

As a one-man operation, keyboards are offered on a rolling basis and are not always readily available. There will be pre-orders, as well as in-stock sales. Some of these sales may be held through external regional vendors. To stay informed on sales, join the Discord server above for the most up-to-date information.

Can I cancel my order?

Requests for order cancellations for in-stock items and group buy / pre-orders will be honored within the first 7 days of placement, if received prior to shipment. There will be a 3% non-refundable transaction fee withheld. 

Group buy / pre-orders that have exceeded the 7-day cancellation window are not permitted. In rare cases, cancellations will be permitted but will be accompanied with an 18% non-refundable transaction & packing / stocking fee.

What is your return / refund policy?

Please inspect and test your order contents (keyboard finish, PCB functionality) on arrival, prior to building or soldering - returns and exchanges will not be permitted for any used items. Due to the nature of these products, returns are not permitted except under rare circumstances or DoA. In the rare case of a refund for a delivered order, there will be a 3% non-refundable transaction fee withheld. Shipping fees will not be refunded.

Can I change the shipping address for an order I placed?

Respond to your order confirmation email with any requests for address changes. JJWKB.com is not responsible for any conflicts that may arise from address changes related to pre-order spot sales or transfers.

How come an order I placed has not shipped yet?

If the order was a group buy or pre-order, note that these purchases have shipping timeframes set in the future as they are made to order. Shipping timeframes are only estimates and may vary based on manufacturing and shipping constraints. For status updates on previously run projects, join the Discord server above.

Can I change order configuration of a group buy I joined?

This is highly unlikely, as manufacturer orders are submitted according to the orders you place. However, please respond to the order confirmation email and we will try to arrange a solution (no guarantees).

Will you do another run of [...] project?

For the most part, I'd like to explore new designs and releases. However, if there is ample padding between runs, as well as substantial demand for a project, I will consider another run.

Will there be extras of [...] project?

The answer to this is almost always yes. Extras will be released at their respective vendors. For extras release windows and plans, consider checking in the Discord server linked above.

What will the sale method for your boards be? Are they going to be limited or hard to get?

I can understand the importance of exclusivity in keyboards, a hobby where collecting is part of the fun. Typically, if I am enthusiastic enough about a design, I will first run a small / limited "special" batch of the keyboard that will have some unique engravings, materials, or finishes. However, I also can see the appeal of accessibility - so these small limited runs can be followed by a larger group buy if demand is adequate. These larger runs will not have the special engravings or colors offered in the limited runs. Of course, this philosophy is applied on a case-by-case basis. 

If you're interested in a specific project and curious about any potential sales, consider joining the Discord server in the link above.